Satisfaction of Police and Fire Services

Create a Safe Place to Live

Status Indicators: On Target | Monitoring Progress | Reviewing for Improvement | Neutral- Actual Figure | Project Not Scheduled to Begin Yet

90.00%

2020

Please note that Q1, Q2, Q3, and Q4 refer to the first, second, third, and fourth quarters of the fiscal year. The City’s fiscal year runs from October 1st – September 30th and is denoted by FY. CY denotes calendar year.

When asked about the importance of safety and security within Missouri City, 98% of respondents stated it was very important or somewhat important. Residents’ overall satisfaction with Police and Fire services has continued to increase from 2016 and 2018 reports, with a total of 90% satisfied in 2020. Missouri City residents also ranked seven Police & Fire categories higher than the U.S and Texas averages, including how quickly Police & Fire respond to calls.

Question: "How satisfied are you with: Overall quality of police and fire services".

Percentage of respondents who rated the item 4 or 5 on a 5-point scale, where 5 was "very safe" and 1 was "very unsafe," excluding "don't knows."

Performance better than or equal to the Citizen Survey’s United States average response to this question. The target is ≥71%.

The ETC Institute, a full service call center for surveys, conducted the City's Citizen Survey in 2020, the target for this measure has its foundation in Citizen Survey data collected from the ETC Institute in the Southwest and the United States. The United States average is based on a survey the ETC Institute administered to over 4,000 randomly selected residents from all across the country, and the survey administered to 413 residents living in Missouri City.

Creating a safe environment by providing superior public safety is a key goal of the City of Missouri City and remains a priority of many City processes, projects, and initiatives.

Citizen Survey - The City of Missouri City Citizen Survey is administered by the ETC Institute, an organization founded to assist local governments in gathering data from residents for the purpose of enhancing community planning.

CONTACT INFORMATION

Missouri City, TX
1522 Texas Pkwy
Missouri City, TX 77489

City Manager's Office
281.403.8500
www.missouricitytx.gov